THE OUTDOOR SHOPS RETURN/REFUND POLICY

ORDER CANCELLATION

If you would like to cancel your order, please contact us at info@theoutdoorshops.com. Orders cannot be cancelled once they are fulfilled. Polywood orders cannot be cancelled, but can be returned. 

We reserve the right to cancel an order at any time for any reason.

POOL/SPA CHEMICALS

We cannot accept returns of pool and spa chemicals. Items will not be refunded. 

DOCKS/INFLATABLES

Returns may be made within 14 days of receipt by you. Credit for items will be issued upon return of items, subject to the following terms:

You must submit your return inquiry to info@theoutdoorshops.com. We will respond within 2 business days acknowledging and initiating the return if applicable. Please include the order number, the date in which the item was received, and the item(s) in which you are looking to return. Return shipping costs will be the responsibility of The Outdoor Shops. Item(s) for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. Cartons cannot be wet.

AUTOMATIC (ROBOTIC) POOL CLEANERS

Returns may be made within 30 days of receipt by you. Credit for items will be issued upon return of items, subject to the following terms:

You must submit your return inquiry to info@theoutdoorshops.com. We will respond within 2 business days acknowledging and initiating the return if applicable. Please include the order number, the date in which the item was received, and the item(s) in which you are looking to return. Return shipping costs will be the responsibility of The Outdoor Shops. Item(s) for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. Cartons cannot be wet.

POOL/SPA MAINTENANCE TOOLS AND REPLACEMENT PARTS

Returns may be made within 30 days of receipt by you. Credit for items will be issued upon return of items, subject to the following terms:

You must submit your return inquiry to info@theoutdoorshops.com. We will respond within 2 business days acknowledging and initiating the return if applicable. Please include the order number, the date in which the item was received, and the item(s) in which you are looking to return. Return shipping costs will be the responsibility of The Outdoor Shops. Item(s) for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. Cartons cannot be wet.

SPA FILTERS

Returns may be made within 30 days of receipt by you. Credit for items will be issued upon return of items, subject to the following terms:

You must submit your return inquiry to info@theoutdoorshops.com. We will respond within 2 business days acknowledging and initiating the return if applicable. Please include the order number, the date in which the item was received, and the item(s) in which you are looking to return. Return shipping costs will be the responsibility of The Outdoor Shops. Item(s) for return must be unused, presentable for sale, and with all warranty cards, manuals, etc. 

PATIO FURNITURE/UMBRELLAS

Returns may be made within 30 days of receipt by you. Credit for items will be issued upon return of items, subject to the following terms:

You must submit your return inquiry to info@theoutdoorshops.com. We will respond within 2 business days acknowledging and initiating the return. Please include the order number, the date in which the item was received, and the item(s) in which you are looking to return. Return shipping costs will be the responsibility of the customer. Item(s) for return must be undamaged, in their original condition, presentable for sale, and with all warranty cards, manuals, etc.

These policies are subject to change anytime and for any reason.

SKI/SNOWBOARD EQUIPMENT

Returns may be made within 30 days of receipt by you. Credit for items will be issued upon return of items, subject to the following terms:

You must submit your return inquiry to info@theoutdoorshops.com. We will respond within 2 business days acknowledging and initiating the return. Please include the order number, the date in which the item was received, and the item(s) in which you are looking to return. Return shipping costs will be the responsibility of the customer. Item(s) for return must be undamaged, in their original condition, presentable for sale, and with all warranty cards, manuals, etc.

These policies are subject to change anytime and for any reason.

WARRANTY INFORMATION

Some of the products that we sell come with a warranty included. Please reach out to info@theoutdoorshops.com with the issue you are facing and images of the issue. We will then determine if the product meets the warranty requirements. If the issue meets the warranty requirements, the item will have to be shipped back to us where the shipping costs will be the responsibility of the customer. We will then contact the manufacturer and acquire a replacement or refund the order.